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  • Call us on: 01606 594404
  • Monday - Friday: 8am - 5pm Out of hours phone service after 5pm
  • FREE UK DELIVERY on orders over £100

Returns Policy

Returns

Under the Consumer Protection (Distance Selling) Regulations 2000, you normally have the right to cancel a contract within seven days – starting from the day after you take delivery of goods (a “cooling off period”).  However due to the nature of a sofa bed and children’s furniture and for hygiene reasons and as our furniture is all cut and made to order the seven day rule does not apply. This is as per rule 3:38 of the Guide for Businesses on Distance Selling, dated September 2006.   If however you wish to cancel your order prior to the goods being made, please write to us, fax us or e-mail clearly stating your full details, order number, invoice number and cancellation instructions.

Any shortages or damage to your delivery must be advised to us within 7 days of delivery. Provided that this notice is given and the fault is either a manufacturing error or carrier damage we will collect, replace and/or repair the goods as deemed necessary.